How can I tell if my order was successful?
You will receive an order confirmation at the email address provided. Please also check your spam folder if you have not received an email.
Can I change my order afterwards?
Depending on the processing status of your order, a change may still be possible. Please send us an email with your request to info@my-jupiter.de
How can I cancel or revoke my order?
You can revoke your order by email, stating your order number. Please use the following email address: info@my-jupiter.de
Where can I enter a voucher code?
You can redeem a voucher code in the shopping cart before selecting the shipping method and payment option. Enter the discount code in the designated field and click “apply.” The amount or percentage will be deducted accordingly.
Can I extend the warranty on my product?
The warranty for your product is two years. If you send us your invoice within 4 weeks of purchase with a request for extension, we will extend your warranty free of charge to 5 years.
I have a service request – who can I contact?
Please send us an email explaining your defect to service@my-jupiter.de
Please note that we do not accept returns of devices that have not been registered with our service beforehand.
