You can reach us via the following contact details. We usually process your request within two business days.

If we are not available, please leave us a message and we will gladly call you back. Please refrain from multiple inquiries by phone and email – we will take care of your concern as quickly as possible in any case.

📞 Phone: +49 711 4906 56 40
📧 Email: service@my-jupiter.de

For complaints and repairs, please contact our business partner Luba GmbH.

Phone: +49 (0)6172 9480 40
Website: https://luba.de/jupiter-service/

If you wish to return goods, please send them to:

JUPITER Küchenmaschinen GmbH
Vor dem Lauch 22
70567 Stuttgart

The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.

Are you looking for replacement suction feet for your all-purpose slicer?

The screw suction feet size M6 fit all current handheld all-purpose slicers with the article numbers:

305001
305002
305004
305006
305008
305010

The feet do not fit older models!

For all older models, the screw suction feet M4 with the article number:

301501-031

fit.

We look forward to your message.